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For moving & removals firms

Which of last month’s moves actually made money?

Most removals owners can’t answer. The survey lives in an email, the hours in the foreman’s head, the extras never reach the invoice. One system joins it up, and your crew never has to type into it.

See it on your own jobsHow it works
Enquiries & surveysMoves & crewsInvoices & margin
Last month · 31 movesQuoted vs actual
MoveQuotedActualMargin
Exeter → Bristol12h · 2 crew14.5h · 2h waiting+24%
Plymouth → Bath3 days · 3 crew3 days · on plan+29%
Two-bed flat, local6h · 2 crew6h logged+31%
House → storage4h · 2 crew5h · extras billed+9%
The two hours waiting for keys on the Bristol job were never invoiced before. Now they are on the record, and on the bill.

Where the margin goes
on an ordinary move

Nothing here is bad management. It is what happens when a real operation runs on a phone, a calendar and memory.

Enquiry
LeakThe job that lives in someone’s headThe calendar knows the date. Only the foreman knows the rest. When he is off, the job wobbles.
Survey
LeakExtras that die in the chatPacking materials, the piano, the second stop. Agreed on the phone on Tuesday, forgotten by invoicing on Friday.
Move day
LeakWaiting time nobody billedThe van sat outside for two hours because the keys were late. If it is not on the record, it never reaches the invoice.
After the move
LeakThe claim with no evidenceNo photos, no signed inventory, no timeline. A capped liability turns into a goodwill payout and a bad review anyway.

Your crew talks.
The system types.

Not another app for the crew to ignore. A voice note is the whole interface, and one place is where the business actually lives.

What the crew sends
0:42

“Done in Bristol. Two hours waiting for the keys, they added the piano at the last minute, six photos of the scuffed wall before we touched it.”

Dave · foreman · sent from the van at 16:52
filed in seconds
What the office sees
Exeter → BristolCompleted
Crew hours14.5 logged
Waiting time2h · on the invoice
ExtrasPiano · added to the bill
Condition photos6 filed against the job
Margin+24% · visible now
Then ask it anything, in plain words:
Which moves made money last month?Where’s the paperwork for the Bath claim?What does Friday actually look like?
83 hrsof admin removed per month from one client’s operation. Measured, not promised.
~2 weeksfrom go-ahead to a working system, built around how your firm already runs.
By Fridayevery move’s profit on one screen: quoted vs actual, extras billed, waiting on the record.
Clutch4.8Verified client reviews on Clutch.
The calendarTuesday · 3 vans outBristol job · keys 9am?Only the foreman knows the rest.
The chat“Can they add the piano?”“Yeah, tell them fine.”Never reached the invoice.
The claimScuffed wall · photos: noneOutcome: goodwill payoutAnd a bad review anyway.
From the founder

I watched this happen inside a moving company

While running Fractal, I spent a long stretch working alongside the founder of a moving company on how to make the operation run better. I saw the ops desk up close: a calendar for the vans, chat for everything else, paper bills of lading, and claims lost for want of a photo. The margin disappeared in the gaps between the phone, the calendar and the invoice, and nothing on the market fixed it without making the crew type.

So we built the system that desk needed. That is why Fractal does this work.

Alex Kirienko · Founder, Fractal Web

How it lands

Nothing stops, nothing migrates by hand, and it arrives working.

1A 15-minute call on your own jobsBring last month. We show you where it leaked: unbilled waiting, extras that vanished, quotes that drifted.
2We build it around how you runAbout two weeks from go-ahead. Your surveys, your vans, your paperwork, your words. We do the lifting.
3It arrives workingNo training day and no forms. The crew sends voice notes like they already do. The system does the rest.

Fair questions

The three things every removals owner says on the first call.

They die because the crew won’t type after a ten-hour move. Ours listens instead: a voice note is the whole interface, and it chases the job nobody logged.

See it on your own jobs

Fifteen minutes, your numbers, no pitch. If we can’t find the leak, you have lost a coffee break.

Book the 15-minute callmain@fractal-web.info